Shipping Policy

At Grab3, we’re committed to delivering high-quality products as efficiently and transparently as possible. Please review our shipping policy below before placing your order.

Order Cut-Off Time

Order Cut-Off Time: 6:00 PM Eastern Standard Time

Shipping Partners

We work with trusted global logistics partners including DHL, FedEx, and regional carriers depending on the destination country.

Order Processing

All orders are processed within 1–5 business days
Orders are processed Monday to Friday.
Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.

Shipping Origin

Orders are processed Monday to Friday.
We are an Australian-based business, and we work with trusted fulfillment partners to deliver orders worldwide.
Because we ship internationally, delivery times may vary depending on your location and local customs processing.

Delivery Timeframes

Processing Time: 1–5 business days
Shipping Time: 7–14 business days
Estimated Delivery Time: 8–19 business days

Please note that these are estimated delivery windows and not guaranteed delivery dates.

Shipping Costs

We offer free shipping on all orders

Tracking Your Order

Once your order ships, you will receive a tracking number via email.
Tracking information is typically available within 24–72 hours after shipment.

Customs, Duties & Taxes

International shipments may be subject to customs fees, import duties, or taxes depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Delays

While we do our best to meet estimated delivery times, delays may occur due to:

Customs clearance
Carrier delays
High demand periods
Weather or unforeseen logistical issues

Grab3 is not responsible for delays outside our control, but we will always assist in tracking and resolving issues where possible.

Incorrect Address

Please ensure your shipping address is accurate at checkout.
Grab3 is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.